FAQs

General
⦁ Do I need to subscribe?                                                                                                                                                                                                                                 No. Subscription is optional.

⦁ Do you sell gift certificates?                                                                                                                                                                                                                          Electronic gift certificates for both are available for purchase on-line.

Ordering
⦁ How do I order?
         Go to the Our Menu page. Select the item you want. Indicate the desired  size, variation and quantity. Add to your basket and return to the menu.
⦁ Can I make a request for items not on your menu?
         Yes. Please email your requests and suggestions to thetravellingbowl@gmail.com
⦁ Can I substitute another side than the one listed?
         Yes, simply make the request in the comment box upon checkout.           

 ⦁ What is order schedule?
         Order by Sunday 7pm for Wednesday delivery between 4-8pm.                           Order by Thursday 7pm for Sunday delivery between 4-8pm.       

Products
⦁ How do I find products that are dairy free?
         Use the Search Box to find any group of products.
⦁ How do I know if the product is Vegan or Gluten Free?
          All dietary information is listed under the product on the order page.
⦁ Do you list the ingredients of each item?
         Yes, on the order page under the product.
⦁ What is the shelf-life of your products?
         They have a refrigerated shelf life of up to 3 days
         All products come to you freshly made within the previous 24 hours.
⦁ Can I freeze the product?
         It is indicated under the product on the order page.

Payments
⦁ Do you accept e-tranfers as payment?
        Yes, indicate Bank Deposit on the payment page Complete your purchase.
          Then e-transfer your payment to thetravellingbowl@gmail.com.
⦁ Do you accept cash-on-delivery or at pick up?
        Yes, please have exact cash or cheque (payable to The Travelling Bowl)   ready upon delivery or pick up.

Delivery/Pickup
⦁ Is there a delivery fee?                                                                                                                                 Yes, $5 for you order.
⦁ What is your delivery area?
         The delivery is within within Kitchener and Waterloo.
⦁ Can I pick up my order?
          Unfortunately, at the moment we offer only delivery.
⦁ Can I arrange an alternate day/time for the delivery of my order?
         Yes, make the request in the comment box on the order form. And we will confirm your request.